The Privacy Solutions Architect (SA) plays a critical client-facing role to map client requirements into a solution that can be realized with InfoComply products. As a member of our Professional Services group, the Solutions Architect works with clients to clearly understand their business use-cases as well as their technical operating environment. The Solutions Architect will then develop the solution for the client, leveraging InfoComply product best practices and deployment architecture. The successful candidate will be knowledgeable about the business value sought in contact centers, have an extremely high level of customer focus, passion for process improvement, demonstrate ability to execute the required skills, influence, educate, and drive results in a fast-paced, changing environment.